Communications and Fundraising Officer

Communications and Fundraising Officer

Job description

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Contract: Full time, 12 month fixed-term with potential for the role to develop into a permanent position. We will consider part-time and flexible working arrangements for the right candidate. 
Salary: £23-25k FTE depending on experience
Holiday: 28 days 
Location: the role will primarily be remote (for the initial period) with a view to future hybrid working with a Bristol base. 
Reports to: Income Manager
Start date: January 2022
Application deadline: Monday 6th December (by 12pm)

The role will involve some national and international travel. You will need to be available to travel internationally in March and November 2022, and domestically in July 2022.  You will need to have the right to work in the UK. 

About Child.org

Child.org is an international non-governmental organisation led from Nairobi with a mission to spark progress in global child health. We design, discover and deliver innovative solutions to keep babies and children safe and healthy. Our income team, based in/around Bristol in the UK, brings together fundraising and enterprise streams to raise vital funds to support our project work in Kenya, as well as leading our digital communications and supporter stewardship. 

Everything Child.org does, it tries to do with an eye to being smart and savvy about it. Whether it’s our programming, our fundraising or our communications with supporters, partners and stakeholders. As a small, growing organisation, you’ll play a key role in shaping our future communications strategy and developing core fundraising projects, bringing dynamism and creativity to an ambitious and growing charity.

The Opportunity

You’ll join us at a transformative time for Child.org. We’ve been shifting our programming strategy to a place where we invest in new, innovative approaches to global child health challenges that we are testing and piloting, in order to identify where scaling our activity could have the best impact; now, we want to share this with our supporters and partners. We’re looking for a passionate storyteller who understands the key issues underpinning international development, a digital native who can translate the work we are doing to our wider supporters across newsletters, social media and our website. 

You’ll also be closely involved in our flagship fundraising activities: from our award-winning Ride Africa cycle challenge to our festival partnerships with Charity Concierge, you’ll get stuck in with the team to ensure we continue to deliver exceptional experiences across these events.  This is a new position, bringing with it the opportunity to shape the role as it develops. 

The Role

Communications and fundraising are uniquely intertwined, particularly as digital fundraising grows in importance as an income stream. You get this, and want to work on both. As the Communications and Fundraising Officer you’ll help set the strategy for content across all communications platforms and help us grow the profile of our work and our brand. You’ll be the first port of call for supporter care and engagement, and a core team member across our flagship fundraising events. You’ll take the lead on some of our enterprise activities and manage the recruitment and mentoring of volunteers/participants for both Ride Africa and Charity Concierge. 

Key objectives

  • Design and deliver key content across all platforms to support income generation and grow Child.org’s profile
  • With the Income Manager, develop the communications strategy to increase reach, engagement and income
  • With the Income Manager, support on the redesign of the Child.org website
  • Provide key strategic support for flagship fundraising activities through participant recruitment (digital marketing) and mentoring (stewardship)
  • Improve regular supporter engagement and care through exceptional stewardship 

Key Responsibilities: 

Digital Communications

  • Copy-writing, asset creation and content development for social media, website and newsletters as well as more formal reporting

  • Manage and maintain Child.org’s website, and our product websites (Ride Africa, Charity Concierge)
  • Development of digital fundraising strategies, working closely with the Income Manager to create engaging content and messaging with clear calls to action
  • Monitor and evaluate the reach and engagement of our digital communications

Stewardship and fundraising activities 

  • Devise and develop supporter cultivation and acquisition: improving the donor journey for one-off and regular giving to increase donor retention and improve overall supporter experience.
  • Deliver high standards of supporter care, including responding to general correspondence and queries
  • Manage ongoing enterprise products including Big Fat Christmas and Shopify
  • Lead on recruitment for flagship fundraising activities: Charity Concierge and Ride Africa, and manage ongoing fundraising support. 
  • Fundraising administration, reconciliation and reporting


Person Specification
 
Experience

  • Demonstrable experience leading digital communications - newsletters, social media and web page copy-writing, content planning and developing creative assets. 
  • A solid understanding and working knowledge of CRM and CMS systems (CiviCRM, Drupal, Wordpress, Squarespace)
  • An understanding of international development, either through work, volunteering or academic interest. 
  • Experience of working or volunteering in the third sector
  • Demonstrable networking and stewardship experience and the ability to build relationships with key stakeholders

Skills

  • Outstanding communication skills, with the ability to adapt messaging to different audiences
  • Digital skills: working knowledge of G-suite (docs, drive and sheet); CRM and CMS systems; competency with publishing software (InDesign/Lucidpress)
  • Excellent interpersonal skills with experience of building and managing relationships with donors and supporters of an organisation
  • Excellent organisational and planning skills, project management skills a bonus
  • A keen attention to detail, with the ability to work across teams, internally and externally, to drive fundraising engagement and coordination

Qualifications

  • A strong academic record, ideally to degree level or equivalent, in subjects demanding strong written English
  • A Fundraising Diploma or professional qualification is advantageous but will not outweigh experience

At Child.org we welcome and value difference, determination and open communication. We want to build our team to represent a variety of experiences, perspectives and skills who, ultimately, are united by a passion to make an impact and spark progress in global health. We do things with a sharpness and a deep understanding of how to provide value to everyone involved. You’ll need to bring that kind of value with you. You need to be walking in the door excited about the opportunities you can open up for us. If making your mark on this sector is important to you, if you’re ready to be part of real change, then get in touch.

To apply:

Please send your CV, completed application questions and a very brief introduction via email to lucyj@child.org. Successful applicants will be invited to a short telephone interview, followed by a half-day assessment consisting of group and individual tasks and a panel interview in December.